For information about Joint Waste Solutions, visit the website or read the FAQs below.

What is Joint Waste Solutions?

Joint Waste Solutions (JWS) is a new organisation which has been formed to manage the waste collection for four Surrey councils, Elmbridge Borough Council, Mole Valley District Council, Surrey Heath Borough Council and Woking Borough Council.

Who else is involved?

Amey was awarded the contract after a tendering process.  Surrey County Council, the disposal authority, has supported the project.  Additional collection authorities have the opportunity to join as the contract progresses.

What will it achieve?

The joint contract offers significant financial and service benefits. There will be combined savings of around £2.5 million per year, while maintaining high quality customer service. The scale of the project will enable access to advanced ICT solutions to support the service, as well as provide opportunities to explore new ways of working.

Are you hoping to increase recycling?

Yes. The four authorities currently recycle an average of 55% of waste and we believe that access to new technologies will help us to improve services and communicate consistently with residents, enabling them to recycle more.

When will the contract start?

The contract will have a staggered start depending on when each council's current contract ends. Elmbridge was the first to change to the new contract on 3 June 2017, Woking will follow in September 2017, then Surrey Heath in February 2018 and Mole Valley in August 2018 for waste and recycling and April 2019 for street cleaning.

What does it mean for residents?

In Elmbridge there is a two phase approach. Since 3 June, there are new vehicles and staff who work for Amey and while most bins are still being emptied on the same day, there have been some small changes:

  • The collections start slightly earlier, so residents should make sure that their rubbish, recycling and food waste bins are left on their property boundaries by 6.30am.
  • They might find that their bins are emptied at a different time of day.
  • A separate vehicle will collect food waste, so that bin will be emptied at a different time to the rubbish or recycling bins.
  • A small number of flats and properties in Weybridge have had their collection day changed or their rubbish and recycling days swapped over.

There will also be some improvements to recycling services in the autumn which will be communicated to residents before they are introduced. In the other areas, more information will be communicated nearer the time.

What is the benefit of the single contract?

The four authorities are a strong committed partnership that is keen to achieve best value for its residents. They will operate as a single client and take a collaborative approach to contract management, working with Amey to develop and deliver the best service possible.

Which services does the contract cover?

The contract will include all waste collections and associated activities including collection of residual waste, food waste, dry recycling, garden waste, textiles, waste electrical and electronic equipment (WEEE), bring banks, bin deliveries and clinical and bulky waste.

It will also cover street cleaning and associated activities including street sweeping and bin emptying, weed control, and the removal of graffiti, fly-tipping and fly-posting in Elmbridge, Mole Valley and Surrey Heath.

Where will the savings come from?

Working together will enable more efficient and effective use of vehicles, depot facilities and route planning. In addition we believe that access to advanced ICT solutions will provide us with better data to improve services and communicate consistently with residents, enabling them to recycle more.